Yangshuo Mountain Retreat
Guilin Yangshuo, Wang Gong Shan Jiao, Feng Lou Cun Wei, Gaotian Zhen
Yangshuo, Guanxi Province, 541907, China
86 773 8777 091
86 7738 777 092

Reservation Policy

BOOKING TERMS AND CONDITIONS

ONLINE RESERVATIONS
Guest reservations can be guaranteed by PayPal payment or bank transfer. Yangshuo Mountain Retreat reserves rooms on a first-come-first-serve basis by PayPal guarantee. To reserve our rooms, we require a guarantee payment of the full room charge, paid in HKD, USD, GBP or EUR within 48 hours of confirmed booking.

DISCOUNTED BOOKINGS
If following confirmation, the number of rooms or nights originally booked are reduced, the discounted rate will no longer apply and the standard room rates will apply.

CANCELLATION POLICY

WITHIN 48 HOURS
Cancellations made within 48 hours of arrival date (not arrival time) will incur full charges. Reservations of more than two nights will be charged in full for the first two nights and all subsequent nights will be charged 50%.

72 HOURS
Cancellations made 72 hours before arrival date (not arrival time) will incur 50% of total room night charges.

4 TO 6 DAYS
Cancellations made between 4 and 6 days before arrival date (not arrival time) will incur 30% of total room night charges.

7 DAYS OR LONGER
If the guest cancels with at least 7 days notice from arrival date, there is no charge.

BLOCK BOOKINGS
Reservations of three or more rooms are regarded block bookings. Guests wishing to cancel the booking within 15 days prior to arrival will forfeit their deposit.

THIRD PARTY BOOKINGS
When accommodation is reserved by a third party, the cancellation charges automatically become the responsibility of the third party.

EARLY DEPARTURE
If a guest decides to leave early for any reason other than the direct fault of Yangshuo Mountain Retreat (ie; plumbing, electric, service-related failures) or un-controllable environmental phenomena, (floods, pandemics, political unrest), the guest will forfeit the amount in full for the subsequent room night on the day of early departure notification, and 50% of room charges for the remaining room nights on the reservation. Yangshuo Mountain Retreat will always inform guests in writing prior to their arrival of any issues related to the above that may affect their stay. Should Yangshuo Mountain Retreat fail to inform the guest in advance of any relevant issues affecting their stay, there will be no charge for early departure.

PLEASE ADVISE US IMMEDIATELY IF YOU NEED TO CANCEL OR ALTER YOUR BOOKING IN ANY WAY

Failure to do so will be deemed as acceptance of the above conditions. All amendments or cancellations must be made in writing (email or fax), canceling by telephone is not acceptable. We respectfully remind guests that a reservation made verbally or in writing, constitutes a legal contract between themselves and the Yangshuo Mountain Retreat.

订房条款与协议

客户的预订在押金的担保下才生效,我们的预定是先付款先保证订房。即提交订单后,需在48小时内付押金保证所定的房间,押金为间夜数房费总额,为保证双方的利益,客人付款前请看清订房取消政策。

取消政策

提前48小时取消

距入住日(不是到达时间)起,提前48小时内取消预订房,将收取相关房费的全额。如果预定的间夜数超过2个夜晚,前两个夜晚将收取全额费用,后来的间夜数将收取相关房费总额的50%

提前72小时取消

距入住日(不是到达时间)起,提前72小时内取消预订房,将收取相关房费总额的50%

提前4-6天取消

距入住日(不是到达时间)起,提前4-6内取消预订房,将收取相关房费总额的30%

提前7天或更长时间取消

距入住日(不是到达时间)起,提前7天及7天以上取消预订房,我们将不会收取任何费用。

团队预定

预定3间或更多的房间被视为团体预定,15天内取消团队预定的将不会退还定金。

第三方预定

当第三方代替预定时,取消的责任将由第三方承担。

提前离店

除非是由于酒店本身的因素(如:没电,没水,相关服务失当)或者其他不可控制的因素所致(如:洪水,流行性疾病,政治暴乱等),否则,无论客人以任何理由提前离店,都需要支付离店,当天相关房费费用的总额,以及没有用但原已预定的房间间夜数的相关房费费用总额的50%。

如果你要取消或变更预订,请及时有效地通知我们。如果不能及时有效地通知我们,将被认为接收以上所有条款。

请注意:所有的补充说明和取消必须以邮件或传真的方式写下来,只通过电话取消是无效的。